GHMC launches 24×7 Call Centre 155304

As a New Year’s gift, the Greater Hyderabad Municipal Corporation has launched a 24×7 Call Centre for end to end grievance redressal. The Cell, to be situated at CMTC Building at Banjara Hills, will operate with the number “155304”.

Addressing a press conference here on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner MT Krishna Babu said that the citizens could reach the call centre number from any service provider, including both landline and mobile. The Call Centre will operate with six seats in each shift and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time.

The Commissioner said that the Call Centre would register all types of grievances and provide end to end redressal follow up with the concerned officers at various levels. It will have two PRIs with 60 Channels Live to handle Call Centre calls and one additional PRI with 30 Channels to handle redundancy. The Data Connectivity is through Intranet with a speed of 2 MBPS and it will also have 24×7 power backup.

The Grievance will registered through four mediums with the first being Call Centre Number 155304. The citizens can also lodge complaint through website and eSeva Registered Grievance on 1100 and grievances taken during Face2Face programme with the citizens. Further, the grievances registered through VIPs including MPs, MLAs, MLCs or Corporators would also be registered with the Call Centre.

The Mayor and Commissioner said they would be personally monitoring the functioning of the Call Centre, which is being operated by professional and highly qualified personnel. (INN)