BPO business suffers in Andhra as Telangana issue cripples life

Hyderabad, January 05: Business in the IT/ITES industry suffered huge losses in the state as the Telangana issue cripples the life in the state. BPO industry is feeeling the heat as the major companies are shifting there business to another states and creating a job loss fear among the employees. Major BPO firms which are 20 in the state nd providing medical transcription BPO is going to suffer more.

The situation in the state may force some foreign companies to look for alternative cities in India. In this scenario Medical Transcription BPO is going through a very bad time, Indian Association of Medical Records (IAMR), a body that represents the MT BPO industry, said.

“The service to our customers has come down by 8-10 hours from 20 hours a day. This will greatly impact the revenues,” IAMR spokesperson Gopalakrishna said. The revenues of BPO depend on various factors like number of hours, persons and calls attended.

According to IAMR President T. Rama Krishan, the biggest problem is to assure foreign companies, which are apprehensive of the developments in the state. “More than revenues, it is uncertainty of the situation that has become worrisome. Many of our clients have expressed apprehensions on Hyderabad. I am trying to convince them,” Mr. Rama Krishna said over phone.

The 200-odd MT BPOs in the state are forced to make alternate arrangements to ferry their employees to fulfil client requirements whenever a bandh-call is given. “Medical field requires 24X7 services. Many patients and doctors require reports on time within a few hours. We cannot give lame excuses to our clients,” said Soudamini, promoter of Vision 2K+, a BPO organisation which offers MT services to some of the major hospitals in the USA.

The company had to make alternate arrangements for its 500 odd employees in Hyderabad and Warangal in cases of bandhs. “This dents our profitability in the long run,” she said.
–Agencies