Hyderabad: To have a skilled workforce who can’t regularly go to the office, Amazon has announced the launch of a Virtual Customer Service (VCS) model. Which is an initiative launched with the aim of creating cost efficient employment prospects for qualified and skilled candidates seeking the more flexible ‘work From Home’ opportunities.
Amazon is reaching out to a broader talent pool to assure a high rate of diversity while also roping in talent who might not be able to physically attend regular office due to varied reasons.
As per a report by Business Insider, VCS has currently been launched in Hyderabad, Pune, Coimbatore and Noida and is hiring for entry level job opportunities along with opportunities for Team Managers and Group Managers in these cities.
Selected Customer Service Associates will receive training on system usage and other essential tasks such as logging into VPN, laptop & equipment care, Quarantine, software update, Do’s and Don’ts and regular training on new products or features launched to support customer service.
The Virtual Customer Service would help reduce customer effort, make it simpler to quickly escalate problems apart from anticipating customers’ needs and educating them on relevant products, programs and services offered by Amazon.in.
It will also help save on resources both on the company and the employee side.