Job Description:
We are hiring for an MNC-BPO
Position : Workforce Manager
Location : Hyderabad,Bangalore
Experience : 8+(In BPO/Contact center)
Job Requirement :
– Experience in Contact Center Workforce Management administrative positions required (manager, supervisor level)
– Demonstrated experience and success in leading larger scale WFM or Operations oriented projects in Contact Centers
– Demonstrated expertise in managing scheduling and RTA practices and delivery in multi-channel global contact center environments including phone, email and chat
– Expertise in integrating and managing short term forecasts in Aspect eWFM or IEX
– Experience using various statistical tools for SL optimization and then communicating plans or risks clearly
– Analytical and communication skills are essential to be successful in this role
– Previous Capacity Planning & Forecasting experience strongly preferred as well as experience with business intelligence and analytics
– Basic/Working knowledge of Six Sigma tools and Lean techniques preferred
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
IDBI Federal Life Insurance Co. Ltd.
1 – 6 yrs Hyderabad / Secunderabad , Khammam
Workforce Manager – BPOMaven workforce
8 – 13 yrs Bengaluru/Bangalore , Hyderabad / Secunderabad
Keyskills:
Workforce Management Forecasting Operations Workforce Manager Capacity Planning Six Sigma
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required
Company Profile:
Maven workforce
Client of Maven workforce
Recruiter Name:HR