Job Description:
We invite Freshers and Experienced candidates with good communication skills for below role.
Current Role : Seller Support
Walk-in dates :12th to 17th September (Monday to Saturday)
*Interviews will not be conducted on 15th September on account of Ganesh Immersion
Timings: 10AM to 2PM
Venue: Amazon Development Centre India Private Limited, Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081
Job Location Hyderabad
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation details :
Seller Support Associate 270000/- to 350000/-
Additional Benefits:
Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers,Performance Incentives (if applicable)
Eligibility Criteria : Seller Support Associate Minimum qualification is Graduation.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller’s needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The role of the Seller Support Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support Associate role is an exciting entry point into an organisation with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.
Position Description: Seller Support Associate
LOCATION (HYD)
LANGUAGE REQUIREMENTS (ENGLISH)
SHIFT REQUIREMENTS (24/7)
Summary of Responsibilities:
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Ideal Candidate Profile
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
Education, Experience and Skills
Education: 3rd level qualification Graduation
Language: English proficiency
6 + months experience within a customer service /contact centre environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Business acumen in areas of e-commerce and retail is advantageous
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Salary: INR 2,75,000 – 3,50,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
Data AnalysisData InterpretationNight ShiftAnalytical SkillsProcess Improvementseller supportseller technical
supportvoicenon voiceinternational bpoitesassociateamazoninbound calling
Desired Profile:
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Details
Recruiter Name:Mr./Ms.
Contact Company:Amazon Development Centre (India) Pvt Ltd
Telephone:Not Mentioned
Address :9th and 10th Floor, Building No.9,, Raheja Mind Space,, Madhapur, Hyderabad,Telangana,India
Website:http://careers.amazon.in/