New Delhi: WhatsApp on Tuesday said the MyGov COVID Helpdesk on its platform will now allow users to locate their nearest vaccination centre and book their vaccine appointments.
On August 5, MyGov and WhatsApp had introduced the ability for users to download vaccine certificates from the chatbot; and so far, over 32 lakh certificates have been downloaded by users across the country.
“The MyGov Corona Helpdesk on WhatsApp, since its launch in March 2020, has emerged as one of most authentic sources of COVID-related information during the pandemic and served as a critical instrument in fighting the public-health crisis for over 41 million users across India,” it added.
MyGov CEO Abhishek Singh said the MyGov COVID Helpdesk has been a path-breaking technological solution that benefited millions of citizens across the nation.
“Since its launch, MyGov COVID Helpdesk, enabled with support from Haptik and Turn.io, has evolved into a go-to platform that is not only helping citizens with authentic COVID-related information but is now also aiding them in the process of vaccine booking as also finding vaccination centers and slots and downloading vaccination certificates,” he added.
It is enabling digital inclusion in the true sense as most people find the AI based interface enabled on WhatsApp easier to navigate, he further said.
“Our collaboration has unlocked technology’s potential to extend benefits to citizens at scale.
Judging by the large numbers of people who have placed their trust in the MyGov COVID Helpdesk chatbot and availed themselves of the benefits, this is an important step in our journey to become a digitally empowered country.
“As a platform, we are fully committed to supporting our Government’s efforts to help fight this pandemic,” WhatsApp Public Policy Director Shivnath Thukral said.
To contact MyGov COVID Helpdesk chatbot, citizens can save the WhatsApp number +91 9013151515 on their phones; start a chat by typing “Book Slot” and send it to the number.
This will generate a six-digit one-time password on the respective mobile phone number.
Users then choose a preferred date and location, based on the pincode and vaccine type.
All users can follow this sequence to get a confirmation of their centre and day of their vaccine appointment.