Job Description:
Greetings from NIIT Ltd!!!
We have a very urgent requirement for Customer Service Representative at NIIT Ltd for client side deputation: (Accenture Hyderabad)
Job Description :
Handling International Inbound calls and respond to emails.
Handle customer inquiries both telephonically and by email.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter new customer information into system.
Update existing customer information.
Process orders, forms and applications.
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures.
Complete call logs.
Produce call reports.
Need Excellent Communication Skills Candidates.
International Bpo Experience Mandatory.
Should be flexible working for night shifts and Ready for Immediate Joining.
Interested candiates can Contact :Sara 02242277405 or
mail me your updated Resume saranaaz.khan@niit.com
Salary: INR 2,00,000 – 3,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
Customer Service Representativecustomer care executiveVoice processInbound Calls HandlingInternational BpoInternational process
Desired Profile:
Education:UG -Graduation Not Required
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
Company Profile:
About NIIT : NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Contact Details
Recruiter Name:Sara Khan
Contact Company:NIIT Ltd
Telephone:02242277405