Job Description:
Greetings from Unisys India Pvt Ltd…
UNISYS Hiring For Service Desk Professionals ( Senior Technical Support Associate ) – Voice Process
Work Location: Hyderabad
Interview date: Monday to Saturday (28-Feb-17 to 31-Mar-17)
Time: 10.30 A.M to 4:30 P.M.
Required Documents: Carry your Hard copy of Resume & ID Proof (Aadhar Card / Voter ID / Passport / Driving License)
Note – Do not Cary Pan Card.
Eligibility Criteria:-
Experience : – 6 Months to 3 Years ( Max ) of International Voice Process
Any one of the following educational qualifications:
Any Graduates (B.Sc., BCA, B.Com, BBA, BBM, BA and Diploma)
Engineers BE / B.Tech (Non-computer science streams will be given a higher
preference)
Undergraduate (10+2)
Masters Degree in a non-technical stream
Job Description:
Your role and responsibilities will primarily involve resolving IT-related client issues via phone calls, emails, and chats, and gathering client information.
You will make extensive use of Unisys provided help files to diagnose the issue, document the resolution process using a ticketing system, assign tickets to resolvers, and proactively collaborate to drive quick issue resolution.
Level 1 technical support in B2B and B2C environments
Customer service support
Collections, Marketing and any outbound calling support
Any other experience supporting international customers through phone / chat / email
Experience in dealing with clients in client support roles (other than calling profiles) are welcome too, provided candidates have very good spoken English skills
Note:
– Immediate Joiners can apply
– Provides one month notice period
– Candidates who already applied for this position in last one month need not apply.
– Dont Send your resume to mail id .Please do walk in if you are interested to Unisys premises along with your resume/CV and original Govt ID Proof except Pan Card.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:
Technical Support Customer Support Help desk Service Desk TSR TSE
Desired Candidate Profile:
Please refer to the Job description above
Education-
UG: Any Graduate – Any Specialization, Other Graduate
PG:PG Diploma – Any Specialization, Other
Doctorate:Doctorate Not Required
Company Profile:
Unisys India Pvt. Ltd.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities – two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Recruiter Name:Srinivas M J
Contact Company:Unisys India Pvt Ltd
Address:Unisys Global Services DLF Building,APHB ColonyGachibowliHyderabad,Andhra Pradesh,India 500019
Email Address:srinivas.mj@in.unisys.com
Website:http://www.unisys.com