Name: IBM
Website: www.ibm.com
Technical Support Associate
Candidates should possess Bachelor’s Degree/ Diploma (Minimum 15 Years of formal education )
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluent Communication skills
Shift Required:Shifts will 24×7 in nature and can vary depending on geographies supported (including night shifts)
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