Technical Support Associate
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account.
End Users across North America, EMEA & AP. The job will require you to handle inbound calls /
emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements has technical experience and
skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems.
Candidate Profile
Freshers/ (Experienced up to 4yrs)
Bachelor’s Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills.
Excellent Communication skills.
Note:
Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be
expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature
and can vary depending on geographies supported.
Documents To Carry:
Updated Resume,
Copy of this Job Posting is Mandatory,
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) Original.
Interview Date & Time:- WEEKEND
On 7th December 2013
Timings: – 10.00AM to 01.00PM
Walk-in Address
IBM India Pvt. Ltd,
SA 1, Opp to Jalbhavan,
Banerghatta road, Bangalore
or
IBM India Pvt. Ltd, 3A,
Mindspace, Madhapur,
Hi-Tech City, Hyderabad.
Contact Person: – Deepak / Arun / Shravan
Interview Date & Time: – WEEKDAYS
On 2nd Dec, 3rd Dec, 4th Dec, 5th Dec, 6th December 2013
Timings: – 01.00PM to 04.00PM
Walk-in Address
IBM India Private Limited,
EGL D Block , Intermediate Ring Road,
Koramangala, Bangalore- 560071
Or
IBM India Pvt Ltd, IBM Tower,
3B, MindSpace, Survey No. 64,
APIIC Software Layout, Madhapur,
Hyderabad-560081.
Contact Person: – Deepak / Arun / Shravan
Click Here For Details
http://jobsearch.naukri.com/job-listings-Technical-Support-Associate-Service-Desk-Delivery-sdd–IBM-India-Pvt-Limited-Bengaluru-Bangalore-Hyderabad-Secunderabad-0-to-4-021213900240?xz=10_4_5&xo=&xp=21&xid=138598313536249100&qjt=&qp=&id=&f=-021213900240