Job Description
Duties & Responsibilities:
Technical Lead will play a critical role in providing technical assistance for SumTotals global customer base. As a member of SumTotal Customer Support, Technical Lead provide real-time technical support on SumTotal Enterprise products through e-mail and phone interactions with customers and by using SumTotal’s internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products. The job involves handling and resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction
Sum Total Systems India Pvt. Ltd.
5 – 8 yrs Hyderabad / Secunderabad
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:IT Hardware
Role:Technical Lead -Hardware Design
Keyskills
Technical Support Customer Support ASP .Net SQL Server Oracle
Desired Candidate Profile
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Experience & Qualifications:
Developing a deep knowledge of SumTotals range of enterprise products
Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotals software products, and maintaining effective customer relations
Escalate top priority, production-critical issues to the appropriate technical staff
Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
Resolve incidents in a timely manner as per SLAs.
Provide guidance, assistance, and mentoring support to junior team members
Skills/Requirements
Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
Strong customer service focus
Good problem solving skills
Excellent communication skills
Ability to grow and work in a team
Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
6-10 years of experience
Background in application support & SAAS environment is advantageous
Must be willing to work in shifts 
Company Profile:
SumTotal Systems India Pvt. Ltd.
SumTotal Systems India Pvt. Ltd.
Contact:
Recruiter Name:HR
Website:http://www.sumtotalsystems.com