Tech Mahindra, Avaamo partner to take conversational AI platform to global markets

New Delhi: Tech Mahindra, leading provider of digital transformation, has announced its global strategic partnership with Avaamo, a leader in conversational artificial intelligence (AI) to include developing and delivering conversational AI solutions for global enterprises.

The collaboration will help Tech Mahindra harness newer enterprise artificial intelligence technologies and serve global markets in countries like the United States, United Kingdom, Netherlands, Germany, Sweden, Malaysia, Israel, Philippines, and Indonesia amongst many others.

“Avaamo and Tech Mahindra have a shared vision – to implement cutting-edge AI solutions, specifically in the banking, telco, retail and healthcare industries,” said chief strategy and marketing officer, Tech Mahindra, Jagdish Mitra.

The industry-specific AI based conversational solutions would help clients realize the value of truly omnichannel digital customer experience. The conversational AI platform solutions, with a specific focus on vertical machine learning, will provide Tech Mahindra’s customers a seamless experience across their enterprise channels while improving digital customer engagement, net promoter score and customer insights.

“We began collaborating early in 2017 and are delighted with our successes so far. Tech Mahindra is truly a global player in the tech space. As we continue to work together, we’ll help businesses around the world reimagine what is possible with conversational artificial intelligence,” said founder and CEO Avaamo, Ram Menon.