Team Leader/ Team Manager Insurance

4 – 9 YearsHyderabad / Secunderabad, Noida INR 5,00,000 – 14,00,000 P.A

Job Description:

Summary of essential Job functions
Handling various functions involved in an Insurance life cycle and other interrelated activities.
Perform various tasks and duties that include processing, changing and updating Policy/ Customer information in tools maintained by Client.
Adhering to Client SLAs
Recognize any non-standard situation and alert immediate Manager
Recognize and drive Process Improvement solutions. Support team by providing solutions in complex situations
Manage Team queries in a scientific and systematic manner via SOPS, FAQs and other systems
Perform Quality checks and audits on work completed by fellow team members
Own and maintain changes to relevant Process Documentation, Training and Certification Modules
Demonstrate ability to train associates in Insurance domain using a structured approach.
Assist Team Lead in management tasks as required
Actively participate as relevant in Client/Internal meetings
Provide MIS reports as relevant
Administer team in meeting client SLAs

Technical Skills, Experience and Qualification:

Any Full time Graduation/ MBA
4 – 7 years of International BPO experience with Minimum 1 year of Team Handling experience
Minimum 1 year Experience in Insurance domain- Either Front Office or Back Office Ops
Understanding of General Insurance policies and procedures is an added advantage
Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
Production Management – Production & Quality
MIS Reporting
Soft Skills and Abilities


Prior work experience in Insurance domain
Excellent written and verbal Communication Skills
Contributed to Process improvements
Flexibility of working in shifts
Experience interacting with end clients via written or verbal medium


Effective Problem Solving approach
Able to handle complex / critical situations
Eye for detail
Customer Focused
Six Sigma Orientation

Salary: INR 5,00,000 – 14,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader -(NonTechnical)


health care Health Management health management life science Insurance Claims Insurance Banking and Insurance bfsi and insurance financial services and insurance banking and mutual fund financial and insurance

Desired Profile:

Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 218,000 employees as of June 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant.

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