Air India was left in a sorry state when the management of Hotel Renaissance London wrote an email to the airlines stating that some of its crew members regularly came down for breakfast with empty boxes into which they filled food items from the buffet to take away. This email would have definitely left the airlines in a sorry state.
A warning note with the title, ‘A buffet is not a takeaway’, was sent by an assistant general manager (AGM) of the in-flight service department.
It said, “We have received an unfortunate email from the management of hotel in London stating that some AI crew members regularly went down for breakfast with empty boxes into which they filled food items from the buffet, presumably to eat later.”
The letter also stated that they are ‘aware that it can be small minority which is indulging in such behaviour’ but it would still be forced to take serious disciplinary action against the offenders.
“Initially this letter appears to be fake because an AGM-grade officer is not authorised to send a circular that has pan India implications. We are investigating the issue,” an Air India spokesperson told media.