Support & Infrastructure Engineer

Job Description:

We are currently looking for experienced support Engineers at a 2nd/3rd line level to join our dynamic and varied Technical Services department. This position will involve regular 2nd Line and occasional 3rd line support to our external customers, utilising ITIL best practice and strict SLA targets. Support will be achieved by remote access and telephone communication to our customers end users. Technical support will primarily involve Incidents relating to Windows server based networks, covering server operating systems, SANs, network hardware, Citrix application delivery and VMware virtualisation. The will also be a need to undertake occasional Service Requests, such as creating/editing/disabling Active Directory user accounts or Distribution Lists.

The role will also require routine IT infrastructure work including scheduled patch installation for Windows server operating systems, VMware/ESX environments, Citrix, Microsoft Exchange. We will also regular checking of customer backup jobs, our proactive network and server monitoring alerts and assisting with completing monthly technical checklists.

Candidates will require excellent technical troubleshooting skills, practical experience of managing and supporting Windows Server and virtual infrastructure networks. Candidates for this role must also have exceptional customer service, excellent written and clearly spoken English. Technical qualifications to demonstrate your experience and skills will be highly desirable.

Salary: Not Disclosed by Recruiter
Industry:Telecom/ISP /
Functional Area:IT Software – Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer


Networking MS Exchange Windows Server Remote Access Customer Service Technical Support Active Directory Server Monitoring VMware Esx Technical Services

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required

Company Profile:


Recruiter Name:HR