Job Description:
Are you interested in taking a front-seat in the innovative technology that powers Amazons award-winning Customer ServiceThe Customer Service Technology team believes that the edge Amazon has on its competitors is the customer service we provide. We work towards a single goal: to ensure the best possible experience for our customers.To do that, we want to improve the speed and efficiency with which we can react to customer contacts. The systems we build anticipate the needs of millions of customers supplying thousands of representatives across hundreds of skills with fast and skilled customer serviceThe Customer Service Technology (CS Tech) team has an immediate opening for a Senior Technical Program Manager. CS Tech is a global organization with over twenty development teams that work to create an optimal experience for our customers. Our technology space covers the Amazon Retail Web-site, in-house built telephony and CRM solutions as well as a host of other products that are used to enhance the Amazon experience for our customers. CS Tech TPMs work directly with software teams to design and manage large scale projects that support Amazons growing business and raise the bar on world-class customer service.In this role you will work with a variety of stakeholders to deliver high quality, scalable products deployed around the world. You will assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail driven and have excellent problem solving abilities.You must be able to:Interact with Project Sponsors, Technical Program Managers and multiple Development Teams to define and deliver complex features.Lead the effective and efficient design and delivery of the large, complex projects.Identify, assess, track and mitigate issues and risks at multiple levels.Create, maintain and disseminate project information to stakeholders.Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.Thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Telecom Software
Role Category: Program Manager
Role: Program Manager
Keyskills:
crmcustomer serviceproject deliveryproblem solving abilitiesproblem solving skillscommunication skillssoftware development methodologiesagile software developmentescalation managementweb site
Desired Profile:
Basic Qualifications:5 years experience managing complex technology projects and large, distributed solutions.Excellent problem solving skills–you love problems that have no textbook solution.Prior experience with agile software development methodologiesExperience with project delivery for large, cross functional, projectsExcellent written and verbal communication skills.Bachelors degree in a technical discipline, or equivalent work experience
PG – MBA/PGDM – Marketing
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Details
Recruiter Name:HR
Telephone:Not Mentioned
Reference Id:437513