Job Description:
I am Ahmed Shaik from TCS Hyderabad.
Currently we have a huge requirement for Service Desk Engineers, please go through the details below.
Role: Service Desk Engineer,
Location: Hyderabad
Experience Range: 2 – 4.4 yrs.
Must-Have Competencies
1.Provide Technical Support to Customers on 24 / 7 availability (English Language),
2.Handle Customer Technical issues ranging from Simple PC, problems related to application issues,
3.Handle issues related to Windows NT, 2003, 2000 and XP Clients,
4.Basic ticketing of all types of issues using appropriate CRM Toolset Globally monitor, triage and escalate all system problems for the following:
5.UNIX Systems WINTEL Systems Network Environments Messaging Environments (Exchange)
6.Good nowledge of Microsoft outlook / MS Exchange,
7.Report all problems to the Shift Manager/Team Leaders in a timely fashion. Assist with other computer operations activiies as required,
8.Provide support to remote users (using Remote Connectivity Tools), Knowledge of Incident Management and Problem Management Tools,
9.International call taking experience is must.
If this opportunity makes you interested, please send your updated resume to the email- id- ahmed.shaik1@tcs.com
Employer Full time/Contract)-
Total & Rel Exp
Current CTC
Expected CTC-
No of yrs break in career/Education-
Notice Period:
TCS Eligibility criteria:
1. Full Time Graduates / Post Graduates in: BE / B.Tech / ME / M.Tech / MSc / MCA / MCM / MS.
2. Consistent academic records Class X onwards (Minimum 50%)
3. Candidates interviewed by us in the last 6 months are not eligible
4. Candidates with more than 2 years break in their academic / professional career will not be considered
5. Correspondence/Part time courses will not be considered.
Regards,
Ahmed Shaik,
Talent Acquisition Group
Tata Consultancy Services.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Keyskills:
Service DeskTechnical SupportService Desk EngineersIT Help Deskit service deskit helpdesktechnical helpdeskhelpdesk
executive
Desired Profile:
Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization
Company Profile:
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS,infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 335,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
Contact Details
Recruiter Name:Mr. Ahmed Shaik
Contact Company:Tata Consultancy Services Ltd
Telephone:Not Mentioned