Job Description:
– Responsible for building a robust set of operational and business metrics, working with cross-functional teams to design, build, deploy the reporting systems, and utilize metrics to determine improvement opportunities.
– You will be responsible building and maintaining forecasting models across the entire Operations.
– You are expected to work on analytical projects, which involves model building & strategic analysis using variety of tools like regression, Machine Learning Algorithms, Forecasting techniques
– Expected to work on project planning and execution with high level of quality. You should follow the quality framework and create error free, highly available systems.
– In this role, you are expected to work closely with your peers, operations managers / senior managers/ senior leaders to understand their requirement and translate in to actionable metrics / projects. You will provide advice and mentoring to other analysts.
Responsibilities :
Understand the Risk operations process across Buyer Risk Investigation, Merchant Risk Investigation, Claims and Chargeback
– Understand the vision, direction and culture of the team by managing individual and team performance expectation and goals, driving innovation and raising the performance across the operations team.
– Understand the requirements of Operations managers / others and map them with the data sources / data warehouse
– Guide and mentor the analysts and create next generation of world-class BIEs
– Design and develop highly available dashboards and metrics using SAS, Perl, Excel and OBIEE (Oracle Business Intelligence). Should provide wing-to-wing project lifecycle execution (project planning, execution, Risk assessment and system availability)
– Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers
– Perform business analysis and data queries using SAS. Ability to execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory,regression, forecasting, Machine Learning Techniques, etc.)
– Identify new pattern of abuse and make recommendations for new controls and improved monitoring
– Develop and oversee the initiation of strategy recommendations
– Use statistical analysis to segment customer behavior and develop targeted solutions to prevent deposit and debit card fraud.
Desired Candidate Profile :
– BE / B.Tech / MBA from a top institutes like IITs / BITS / IIM / ISB / FMS, etc..
– 8+ years experience with 4+ years into Analytics as a Senior Manager / AVP or in an equivalent role handling any kind Analytics, preferably Risk / Fraud Analytics in an MNC.
– Should be doing end-end Analytics from extraction, analysis, Recommendations.
– Should be handling a team of 8 – 15 members.
– Expert level MS Excel and SQL skills
– Excellent analytical problem solving skills
– Good writing skills to communicate with business and technical teams
– High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Preferred Qualifications :
– Superior verbal and written communication skills
– Ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm
– A history of teamwork and willingness to roll up ones sleeves to get the job done. Must be highly hands-on
– Experience in dealing with clients and stakeholders directly
– Proven analytical and quantitative skills, including the ability to effectively use tools such as SAS, Excel, Data Warehouse, SQL.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Senior Management
Role:Head/VP/GM-Operations
Keyskills:
SAS OBIEE IIM SQL Fraud Analytics Oracle Business Intelligence Business Analysis Data Warehousing Statistical Analysis
Machine Learning
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization, Computers
PG:MBA/PGDM – Any Specialization, Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
– BE / B.Tech / MBA from a top institutes like IITs / BITS / IIM / ISB / FMS, etc..
Company Profile:
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