The RA Implementation Project Manager is responsible for ensuring large scale complex implementation ensuring smooth on boarding of the customer. S/he is responsible for sales handoff, initial customer education and on-site implementation workshops, identification of set-up parameters and documentation including the on-going expansion of the Implementation checklist or plan. S/he will also be active in development of strategies for increasing volume and value of customer referrals, improving conversion rates, and other revenue generating ideas.
Implementation and Account Management
Manage large global customer implementations including customer education, setting expectations, process definition, establishing appropriate thresholds, relationship building, on-site implementation workshop delivery and project management meeting facilitation. Lead customer education for new customers including identification of best practices.
Serve in consultant role during implementation to both assure minimal disruption and to streamline internal and external processes. Analyze customers business requirements and develop innovative and effective solutions to the challenges they face.
Provide coordination with IT to establish data interfaces options with customers, including establishing data specs and evaluating data sets
Collaborate with offshore team to design and develop and configure product to customer specifications.
Liaison with the operations, sales, marketing and product management team to ensure the best experience for the customer and that customer requirements are considered for product evolution.
Serve as customer representative ensuring that customers needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.
Establish and drive customers to meet established system go-live dates. Oversee hand-off to account management upon completion of implementation project.
Collaborate closely with technical team and customers systems and IT team in connection with data feeds, data mapping, and new system training.
Serve as account manager as well as pre-sales support when needed; Develop, strengthen and build relationships with existing customers to achieve growth targets
Tools and Process Development:
Establish service model by creating repeatable internal and external project management processes and documentation including input from all impacted departments
Should have experience on any automation tools (Automation Anywhere, Bluprism, Ui Path, Open Span)
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Lead
Role: Project Lead
Product ManagementRobotics AutomationRPARapid AutomationImplementationRobotics Process automationAutomation AnywhereBlueprismUi PathProcess Automation
Bachelors Degree required, PMP certification is a strong plus
7+ years progressive experience in implementation management, account management, sales support role or project management. Experience in the healthcare industry is preferred
Excellent presentation, communication (written and verbal), and listening skills
Strong project management skills
Prior Process Automation experience essential
Strong system analysis and solution architecting skills.
Experience fostering long-term customer relationships; strong consultative account management style; successful track record of identifying business opportunities within accounts;
Managing offshore delivery team
High level of commitment, energy, drive, initiative and enthusiasm
Adaptability and flexibility and willingness to shift between roles
Ability to manage multiple projects and implementations in parallel with appropriate prioritization.
Manage escalations and effectively utilize higher management in resolving challenging problems.
Outstanding organizational and time management skills
Able to work well across departments and skill levels
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Recruiter Name:Hiring Team
Contact Company:GENPACT INDIA