Quest HR Services United Kingdom
The Role
* Accountable for UK operations, cost efficiency and customer experience and any new expansion;
* Plan, direct and organize activities to ensure the overall goals and objectives are achieved while providing customers with a quality experience;
* Seek new methods to improve operations, quality of products and overall profitability;
* Establish and maintain a customer oriented business and maintain commitment to client satisfaction whilst performing job duties. Regularly interact with customers to promote the business and to measure the level of customer satisfaction. User customer feedback to constantly develop and improve capabilities and processes;
* Ensure compliance with all applicable regulations, customer contracts and internal policies;
* Responsible for budget and for annual cost budget process and ensuring targets are approved by the Global Operations Leader;
* Plans, schedules, directs and reviews the work of the management team and employees towards agreed goals and objectives, ensuring targets are met;
* Coordinate courseware development in conjunction with Company guidelines;
* Participate in marketing and sales activities;
* Responsible for the staffing of all the necessary personnel for Centre operations and monitor levels to ensure productivity and efficiency by using appropriate metrics;
* People performance management, development & PDFP cycle. Set and agree long and short term objectives with direct reports and actively monitor performance. Ensure objectives are reviewed and updated based on market developments and changes to the business plan;
* Develop management team to ensure proper succession is maintained;
* Accountable for the application of fair and equitable personnel policies;
* Ensure that proper coordination and communication is established and maintained at all levels;
* Ensure the standards, policies and processes are compliant with Civil division standards and best industry practices;
* Work with the other company Leaders in sharing best practices to ensure Company objectives are achieved.
Requirements
* A proven track record of managing day to day operations demonstrating cost control and a quality management philosophy.
* The ability to work to tight deadlines and prioritise under pressure
* Excellent communication and presentation skills and interpersonal ability;
* Adaptability and innovative mindset;
* Excellent knowledge of business principles including finance, management, aviation and technical training;
* Excellent knowledge of simulator operations and/or aviation training (preferred);
* The energy to conduct the various activities and to energize a team;
* Excellent ability to execute and maintain the edge;
* Passion for people, training and the aviation field;
* Creativity and be able to relate effectively to complex situations and organisations;
* The dedication to meet the expectation and requirements of internal and external customers;
* The ability to lead and motivate staff, winning their “hearts and minds” and be able to develop and sustain positive relationships with a range of stakeholders
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
About the Company
Quest Resources LLC cover the following sectors across the MENA region:
• RETAIL • Stores & Operations, Buying, Merchandising, Property, Marketing, Design, General Management • FMCG • Sales, Marketing, Supply Chain, Logistics, Technical, Procurement, Finance and HR • HOSPITALITY • Marketing, Operations, Property, General Management, Finance, Procurement, Chefs • OIL & GAS • Engineers, Project Managers, Health and Safety, Geo Scientists