Job Description:
MediaMint is looking for a qualified Customer Support Analyst. We really love our customers. So, delighting them goes a long way to ensure we provide the finest customer experience, while building the ideal retargeting platform for marketers. We’re looking for an enthusiastic Customer Support Analyst, who will be instrumental in providing value to our clients and help scale our business and processes. If you have panache for working across multiple functions and thrive on helping teammates and customers succeed, then Delight could be the perfect place for you!
Responsibilities :
Manage online advertising campaigns to ensure that budgets are fulfilled and optimize based on performance requirements
Troubleshoot issues and help solve complex problems with client integrations
Initiate new features and enhancements with our Product team
Handle general advertising and technical inquiries for clients and sales
Function as a front-line product expert and ensure ‘best practices’ are utilized
Desired Skills & Experience:
Candidates looking to join a start-up in its early stages
1-3 years of previous professional experience in a customer-service experience
1-2 years of experience in online advertising ( preferred )
E-mail and Chat Support is an added advantage
Very strong written and verbal communication skills
The ability to think and react quickly
Deadline oriented
Web/tech savvy a must
Any Graduate
Strong customer interaction skills and ability to work in a variety of customer situations.
Must be willing to work in a 24×7 support team with rotational shifts and offs
Salary: Not Disclosed by Recruiter
Industry:Advertising / PR / MR / Event Management
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
MediaMint
1 – 4 yrs Hyderabad / Secunderabad
Keyskills:
Online Advertising Customer Experience Customer Interaction Customer Support Techincal Troubleshooting Email support chat support live chat chat process Technical Support Product Support campaigns
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
1-3 years of previous professional experience in a customer-service experience
1-2 years of experience in online advertising ( preferred )
E-mail and Chat Support is an added advantage
Very strong written and verbal communication skills
The ability to think and react quickly
Deadline oriented
Web/tech savvy a must
Any Graduate
Strong customer interaction skills and ability to work in a variety of customer situations.
Must be willing to work in a 24×7 support team with rotational shifts and offs
Company Profile:
MediaMint
MediaMint is an online media product and services company that works with exciting start-ups in the field of social media and social interaction for application development, process management and operational support of high-scale high-availability systems. With an experienced management team, we allow our partners to keep up with the furious pace of online media growth through effective product development and business operations management.
Contact Company:MediaMint
Address:Plot NO: 488 & 489Sai Ganesh Towers,Y.S.R.Hills, Sri Swamy Ayyappa Society,MadhapurHyderabad,Telangana,India 500081
Website:http://www.mediamint.com/