Product Support – Engineer I
The Application Support team member is responsible for providing product support for FICO hosted
solutions.
As a member of the Global Support & Fulfillment Support Team the incumbent will be required to
provide support for the FICO Product Application.
Must contribute professionally and consistently to documentation, delivery processes and
procedures.
Need to Work with Product Support Teams, Finance and other FICO teams to ensure the data in
Oracle is complete and correct.
Candidate Profile
The candidate should have completed Bachelor’s degree or equivalent or demonstrated skill and/or
should possess related industry experience.
Should have excellent communication skills across both technical and non-technical,and good
verbal ability.
Should have the ability to Work well independently or with little supervision.
Should demonstrate excellent customer service skills.
Should be able to multi-tasking and possess excellent organization skills, and follow-through.
Should have the ability to work well under pressure and meet deadlines.
Should have the experience working with the latest versions of Windows operating systems.
Should have excellent MS Office skills (Word, Excel, Access, email.)
Must possess experience on any help desk system, or call logging system.
Click Here To Apply
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