Hyderabad, November 11: The Hyderabad Metropolitan Water Supply and Sewerage Board has requested the customers to lodge their complaints on its Facebook page.
According to the HMWSSB official, it’s recently launched Facebook page has been receiving good response. He also quoted a few examples to claim that the customers’ grievances were being resolved within few hours.
“I saw a pipe was leaking in my colony lane. I registered a complaint on Facebook and within a few minutes officials replied saying that the complaint would be solved and they gave me a registration number. Later within a day the pipe was repaired and updates were posted on Facebook. I felt this is indeed the best way to communicate directly with the officials and get our problem solved,” says Shonita Joshi, a Google employee.
On October 26 at 10.55 pm Ruzbhay Bapooji in the Marredpally area wrote a message in the Hyderabad Metropolitan Water and Sewerage Board about a water cess issue. At 11.25 pm MCC of HMWSSB responded with a satisfactory reply and advised him to contact area manager Marredpally for any further help. Bapooji texted back saying he’d like to have the name and phone number of the area manager. At 12.25 am he got the name, Jameel and the phone number.
“It’s too sweet to be true,” wrote another consumer who had a similar story to tell of a prompt service and happy mind.
The official admitted that in the pre-Facebook times of HMWSSB, it would usually take endless calls and pleas before anybody responded. And, if responded, it would not mean the problem will be solved. “Today, with the help of the popular social network, the Board has established a complaint and track system, improving upon the Hyderabad City Traffic wing from whom the Board had taken inspiration to bridge the digital gap between the Board and its customers,” said the official.
——-Agencies