Job Description:
The Position:
As a member of a global Helpdesk team, the User Support Technician will analyze and resolve routine to moderately complex problems while providing local support of core IT infrastructure. This role will help you expand and strengthen your skill set, including Desktop OS, messaging, networking, and various hardware configurations.
In this role, you will:
Provide timely response and resolution for internal technical support requests. Primary request areas include; HW and SW troubleshooting, how to, installations, and new employee/equipment setup.
Image new and existing hardware pre-deployment, setup user profiles and assist with data migration as needed
Troubleshoot network (TCP/IP) client configuration and connectivity issues primarily for email, printer access, VPN, and WIFI escalating as required
Pega Offers:
A rapidly growing yet well-established business
The worlds most innovative organizations as reference-able clients
Analyst acclaimed technology leadership in a massive emerging market
An opportunity to learn and work with cutting edge technologies.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer
Keyskills:
IP Networking Technical Support User Support IT Infrastructure Technician Activities Technology Leadership Data Migration
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
The Person:
Are you currently considered the go-to person in your current technical support organization? We are looking for you a top performer who possess a broad range of technical troubleshooting skills, is comfortable working with end-users in pressure situations, and demonstrates the desire for continuous learning and development.
Qualifications will include:
Advanced knowledge of Microsoft Operating Systems and Applications
Possesses a high degree of accountability and pride an ownership
Excellent follow through and follow up skills
Excellent customer communication skills and the ability to communicate effectively with a diverse technical user baseAbility to work well under pressure with changing priorities and unpredictable workload.
Company Profile:
Pegasystems Worldwide India Pvt. Ltd.
Pega has focused in building depth in BPM over 25 years now and have unparalleled depth and IP within the BPM domain – in BPM since one has to conceptually capture the whole work flow (enterprise) makes it most challenging and interesting solution
Recruiter Name:HR
Contact Company:Pegasystems Worldwide India Pvt Ltd
Website:http://www.pega.com