Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.
Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
Manage conference calls/other communication with the client and build a rapport with key client contacts.
Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
P and L accountability.
Farming, supporting new business initiatives.
Internal co-ordination with Projects and EUs to meet SLA standards.
Responsible for ensuring the infrastructure utilization is done keeping in view the business equirements/new process migrations.
Salary:INR 40,00,000 – 45,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Senior Management
RTR R2R PTP P2P OTC Operations team management service delivery
Desired Candidate Profile:
Please refer to the Job description above
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
An exciting organization with multidisciplinary experts and an established client base, extending over 100 companies across geographies. Our assurance of seamless service and dedicated approach has been a backbone of key account partnerships over the years.
Contact Company:Quadrangle Search
Reference Id:VP Finance Operations