Opening For Urgent Opening for Team Leader Banking – Intelenet Global Services

Job Description:

Dear Candidate,
Intelenet Global (Formely Serco) is Hiring for Team Leader – Banking Outbound process

We are hiring for Hyderabad Location.

Roles & Responsibilities:

* Manage a large and diverse team of CSAs working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* Ensure prompt and accurate service and achievement of targets
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all
problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager
* To assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.


* Graduate from any stream
* Good Comm. Skills.
* Min 2+ year of exp as TL from Outbound process.
* Good analytical skills in English
* Time Management
* Ability to multi-task
* Ability to work well in and promote a team environment
* Excellent understanding
* Customer Service
* Quality focus

# Joining Status: Immediate/Negotiable

Human Resources
Intelenet Global Services Pvt. Ltd.
Prameela Plaza, Plot No 21&44,Sri Malani Colony, Tokata,Tar-Bund, Secunderabad ,500009
T + 040 67461856 Ext 1856
Please Use below new E-mail ID for future correspondence

Salary:INR 2,75,000 – 4,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)


Team Leading Team Leader Team Coach TL teamlead team manager team coach team leader

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required

Please refer to the Job description above

Company Profile:

Intelenet Global Services Private Limited
Intelenet Global Services Private Limited is the largest domestic BPO formerly known as Serco BPO

Recruiter Name:Skanda
Reference Id:TL HYD IGSL