Job Description:
** Copy of this Job Posting is MANDATORY to attend interview**
Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Work Location: Hyderabad
Shift Required:
Shifts will be 24×7 in nature and can vary depending on geographies supported
Eligibility Criterion:
Bachelor’s Degree/ Diploma ( 15 Years + education )
Total Experience: 0-3 Years
Required:
Bachelor’s Degree
Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
English: Fluent
Venue Details: (HYDERABAD)
IBM India Pvt. Ltd
Survey No 64, APIIC Software Layout, Raheja IT Park, Phase 2, Madhapur, Hyderabad, Telangana 500081
Contact Person – Padmaja
Interview Time – 10 AM till 3 PM
Interview Date – 9th, 10th and 11th March 2016
MANDATORY DOCUMENTS TO BE CARRIED BY APPLICANTS AT THE TIME OF INTERVIEW.
CANDIDATES FROM NON TECHNICAL BACKGROUND WILL NOT BE ENTERTAINED.
Updated Resume
Copy of this Job Posting
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original
Highest Qualification Mark Sheets – Soft copy
Offer Letter / Relieving letter – for experienced candidates – Soft copy.
PLEASE DO NOT CARRY BAGS / BACK PACKS AS THEY ARE NOT ALLOWED INSIDE THE IBM PREMISES
Regards,
IBM India Recruitment Team
NOTE – WALKIN’S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
0 YearsHyderabad / Secunderabad
Keyskills:
Technical SupportCustomer SupportVoiceHelp DeskInbound Calls HandlingchatInbound Call SupportBPOWalkInWalk – InWalk InFreshergraduatefreshersgraduatescsrtsrcall centrecall center
Desired Profile:
Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the ‘About Us’ link above.
Contact Details:
Recruiter Name:Padmaja
Contact Company:IBM India Pvt Limited
Telephone:04066956000