Al Mana
Doha, Qatar
The Role
Objectives: An essential part of our Retail Operation team you will lead, inspire and motivate your team to deliver the highest level of customer service and store standards. Leading overall store functions to ensure seamless operations from the trade counter, through to stock management and compliance.
Main responsibilities:
• Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectives
• Reduce stock loss and maintain costs control throughout the store(s)
• Lead the sales team in order to achieve store operational and financial goals
• Encourage, propose, and implement strategies and plans for achieving store targets and driving sales
• Ensure that sales advisors are securing and closing sales effectively and quickly providing relevant training when needed
• Ensure that promotions and displays are set up correctly by the visual merchandising team
• Review transactions for discrepancies and ensure cash register balances are accurate, seeking to resolve any issues for discrepancies in line with Company policy.
• Meet financial objectives by preparing and reviewing store budgets, expenditures and variances
• Solve critical concerns raised by customers to ensure complete customer satisfaction and communicating these with staff if required to avoid repetition
• Maintain close and consistent relations with customers for the purpose of customer satisfaction and aiding in retention
• Ensure all staff and managers follow Meet, Greet and Direct customers as and when required portraying and upholding the Company culture
• Ensure staff proactively resolve customers queries/complaints in a timely manner to avoid any customer complaints
• Ensure customer feedback is obtained to improve or provide new ideas for store operations
• Offer quality customer service to all customers and ensure this is replicated throughout the store
• Ensure that supervisors and the sales team take a proactive approach to sales offering assistance to customers
• Help customers with any queries they may have surrounding the brand or products
• Ensure implementation and adherence to store and company operational other policies and procedures. Report issues to the Area Manager as and when required.
• Liaise with the Area Manager and supporting teams in relation to non-commercial aspects such as administrative and operational challenges including stock control, supplier relations etc.
• Prepare management information reports to ensure relevant information is provided as support for operational decision-making processes
• Control and manages stock alongside the Merchandising and Stock Control team, communicating any relevant information to them to act on
• Ensure timely receipt and display of allocated stock to ensure store is up to date and has a positive stock mix available for customers
• Ensure all measures are taken to control shrinkage issues working alongside the store staff to accomplish and maintain
• Improve efficiencies and leadership within the store through identifying key areas of development for staff
• Create a network pool to aid in leading practice of store operations and sharing knowledge, which can be applied to the store or suggested for other store operations
• Manage team performance on a daily basis and participate in management reviews
• Responsible for development throughout the store by providing opportunities for exchanges, with the aim of improving store functionality and efficiencies
Reporting to: Area Manager
Requirements
University Qualifications: Bachelor’s Degree in Business Administration or relevant field
Nature and length of previous experience: 6-8 years experience working within a retail environment with at least 3 years management experience
Specialist knowledge:
• Administrative
• Brand/Market awareness
• Business Acumen
• Communication (Verbal, Written)
• Computer Literacy
• Decision making and judgement
• Product knowledge
• Problem solving
• Selling techniques
Soft Skills and Personality traits:
• Accuracy
• Analytical Ability
• Attention to detail
• Coaching
• Flexibility
• Independence
• Leadership
• Mentoring
• Personal Motivation
• Pro-activity
• Process Excellence
• Productivity
• Teamwork
• Time Management
About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.