Provides application management services with a focus on the following main processes:
Configuration and Asset Management Event, Incident and Problem Management Knowledge Management Change Management Request Management Release Management Availability and Capacity Management Service Catalogue and Service Level Management Performance Management (KPIs, CSAT) Escalation and Business Continuity Management.
Ensures close alignment with the 1st level application support desk.
Analyses performance metrics to continuously improve the application services.
Works closely with the Regional Business Partnering and Global Standards & Solutions functions to manage application lifecycle/roadmaps in conjunction with the business .
Ensures effective handover from project phase to operational mode.
Ensures change advisory boards are established for all applications.
Chairs functional IT application review boards – Facilitates service reviews with business application owners but also 3rd party service providers for applications.
Ensures smooth interaction with other service providers (internal or external) and that services are delivered within expected service levels (SLA, KPIs).
Ensures that all internal processes are delivered in full compliance with all applicable internal (e.g. IGM Framework) and external (e.g. GxP) regulations .
Ensures that the standard Novartis Global IT Tools and Processes are used consistently and adheres to ITIL best practices .
Ensures joint internal and external teams have the right skills and knowledge.
Ensures all internal and external resources get trained and certified timely.
Supports preparation of audit packs for each application and keeps it up-to-date.
Drives productivity improvements and ensures compliance with financial guidelines.
Pro-actively drives data integrity and management capabilities for all applications Decision Making Decides on application-specific escalations – Decides on application-specific continuous improvements
Bachelor’s Degree in Computer Science, Informatics or Similar.
Degree in business management is desired.
Fluent English skills (Verbal and Written).
10+ years of proven track record of broad industry experience.
Proven matrix leadership experience in IT management.
In-depth experience in the Analytics and Data Management Systems.
Good Knowledge in GxP.
Strong experience of enterprise-scale Application Management.
Strong vendor management experience in a global Application Management setup.
ITIL certification is an advantage.
Experience in a start-up and change environment preferable.
Strong written and verbal communications skills.
Strong Analytical and Strategic Thinking Skills
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Vendor Management Asset Management Application Management Business Continuity Management Problem Management Change Management IT Management Service Level Management Capacity Management Computer Science GXP
Desired Candidate Profile:
Please refer to the Job description above
UG: B.Tech/B.E. – Any Specialization, Any Graduate – Any Specialization
PG:Any Postgraduate, M.Tech – Any Specialization, MBA/PGDM – Any Specialization, MCA – Computers, MS/M.Sc(Science) – Any Specialization
Doctorate:Doctorate Not Required
Novartis Healthcare Pvt. Ltd.
A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented and performance driven people. All of which makes us one of the most rewarding employers in our field.
Novartis provides healthcare solutions that improve and extend people’s lives. We use science-based innovation to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. Our company is focused on industry-leading divisions with innovation power and global scale: pharmaceuticals, eye care and generic medicines.
Novartis is headquartered in Basel, Switzerland. Novartis Group companies employ approximately 120,000 associates and its products are available in more than 180 countries around the world.
Recruiter Name:Kavita Tomar