Opening For Service Desk Networks @ Hyderabad

Job Description:

Providing 1st Line Technical Support for below services as Service Desk Engineer.
Troubleshooting the Connectivity issues relating to DSLAM,
MAN, Ethernet First Mile and ADSL services for our UK customer base.
Would be required to work on Cisco Switches 3500 & 3800, Cisco routers 700 & 800 series.
Also core devices including LNSs and Provider Edge routers(PE).
Would be required to coordinate with the Service Delivery.
Account Management, Provisioning team on day to day basis for customer issues.

Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)

Redcentric Solutions Private Limited
2 – 4 yrs Hyderabad / Secunderabad


Switching Cisco Routers Cisco Switches Technical Support Service Desk Service Delivery Account Management Ethernet ADSL

Desired Candidate Profile:

UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Network Engineer with certification in Network – CCNA /CCNP.
Knowledge of supporting ISP issues for corporate customers dealing with the Cisco 700, 800, 1841, 2900 series of routers and Switches 3500 and 3800 series.
Working experience on LNS and PE routers would be added advantage.
Troubleshooting RIP, RIP-V2, EIGRP, OSPF and BGP issues.

Company Profile:

Redcentric Solutions Private Limited
Redcentric Solutions is an offshore support centre of Redcentric plc UK (

Redcentric is a leading managed services provider delivering innovative technology to businesses to improve productivity and efficiency in the UK. The foundation of Redcentric’s continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment

Redcentric owns and operates five world class secure data centres with an estate in excess of 1200 racks, in addition to significant national MPLS network assets over which critical IT data and voice services are delivered. Redcentric also operates its own fibre Metropolitan Area Networks. This infrastructure collectively provides coverage to over 99% of the UK.

Key facts:

* Founded 1997
* AIM-listed 2013
* Financially stable
* Over 2,000 customers
* 7 locations across the UK, and international
* A significant ISP with a core MPLS network
* Data centres across the UK
* Dual 24/7 network operations centres

Contact Details:

Recruiter Name:Margaret Valentina
Contact Company:Redcentric Solutions Private Limited
Address:#6-3-1192/1/1,405 to 408, Block II, 4th Floor, White House,Kundan Bagh, Begumpet,Hyderabad,Andhra Pradesh,India 500016