Opening For Service Delivery In Hyderabad


Purpose of Position:

As Global ERP Finance Service Delivery Leader for DuPont, the candidate will be responsible for functional ERP application portfolios supporting DuPonts financial business processes, including Financial accounting, Controlling, Business Finance, Financial business reporting, Credit management, Risk management, Treasury etc. The supported application portfolio includes SAP FICO and other associated modules in SAP. The candidate should also have good knowledge in handling SAP MM, SD, PP, PS integration. The ERP Finance Service Delivery Leader will work very closely with the Global Master Data Domain Leads to ensure the appropriate systems integration in support of process and data standardization across the portfolio

The ERP Finance Service Delivery Leader will also be responsible for interfacing with the BPO community to:

1. Manage and coordinate change(s) impacting the application portfolio
2. Lead incident response efforts within service delivery for any incidents impacting the application portfolio
3. Manage overall service delivery supply (Suppliers and DuPont) to deliver against prioritized enhancement and break/fix demand
4. Communicate, socialize, and integrate change and release plans with overall release scheduler
5. Coordinate change / release testing from non-impact through operational readiness testing (ORT)
6. Provide consult by identifying and communicating service delivery implications of changes to business process standards

Key Responsibilities:

include the following associated with the Finance ERP application portfolio:

Responsible for integrated incident and problem management
Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance
Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service
Responsible for service delivery decisions made to ensure application service level targets are met or exceeded (e.g. performance and availability)
Responsible for information security and compliance
Responsible for end-to-end asset inventory and documentation
Responsible for disaster recovery and business continuity planning
Responsible for 24×7 365 support

Skills, Education and Experience

At least 5 years of relevant functional configuration experience with specialization
Strong Knowledge of SAP ECC 6 FICO modules incldg new GL
Deep domain experience in Finance, with CA or similar background

Leadership Competencies

Strong verbal and written communication skills
Managing externally contracted team resources.
Ability to work with cross functional global teams

Technical Competencies

Strong understanding of various SDLC methodologies
Full cycle implementations of SAP
Experience working with Vendors, SLAs, product roadmaps, and support lifecycles
ITIL certifications preferred

Salary: Not Disclosed by Recruiter
Industry: Chemicals / PetroChemical / Plastic / Rubber
Functional Area: IT Software – ERP, CRM
Role Category: Programming & Design
Role: Project Lead


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Education:UG -B.Com – Commerce
PG – MBA/PGDM – Any Specialization, CA, CS, ICWA (CMA), M.Com – Commerce
Doctorate – Doctorate Not Required


E I DuPont India Private Limited
DuPont India is a subsidiary of US-based $27 billion E. I. du Pont de Nemours and Company, a 204-year young science and technology company and one of the oldest industrial enterprises in the world. Founded in 1802 in Wilmington, Delaware, USA, DuPont delivers science-based solutions for markets that make a difference in people’s lives. Today we operate in more than 70 countries worldwide.

DuPont association with India is since 1802, when the first shipment of raw materials for black powder for explosives was imported from India into the US. Today, DuPont India markets a wide range of products in varied market segments including agriculture, food and nutrition; health care; home and construction; electronics; safety and protection; and transportation and infrastructure, bringing to life its powerful philosophy of The miracles of scienceâ„¢ to create a better world for all.

The company has production facilities in India for DuPont Engineering Polymers (at Savli near Vadodara, and at Madurai), DuPont Crop Protection products (at Savli), DuPont Liquid Packaging Systems (at Savli), DuPont Refinish (at Savli) and Pioneer® seeds (at Medchal near Hyderabad). We employ about 700 people in the country (in DuPont and in our subsidiary companies) and provide indirect employment to another 2500.

The research & development activities of DuPont in India include an R&D center that conducts field trials for crop protection products, and nationwide R&D centers for Pioneer® seed research towards development of hybrids relevant to different crops in India. The Solae Company, a DuPont joint venture, has a regional application development center in India and supports pioneering research studies in the area of protein technologies through its association with various academic and research institutions in the country.

Contact Company:E I DuPont India Private Limited