Job Description:
Industry : International BPO
Work Location- Hyderabad (Bahadurpally)
BPO EXPERIENCE MANDATORY
Job Description:
Quality Analyst – (Technical/telecom)
Aware of audit parameters (critical and non-critical)
Understands DPO concept and its calculation
Aware of calibration concepts
Understands CSAT calculation
RequiredSkills:
1.Excellent English spoken and written communications must be clearly understood.
2.Should have basic knowledge on Telecommunication / WAN network, CCNA preferred.
3.Functional Skills Excellent on MS Office Suite.
4.The candidate should have excellent problem solving capabilities and lateral thinking skills.
5.Willingness to work in 24 X 7 work environment.
6.Good Knowledge of Audit and Evaluation function.
Salary: INR 3,00,000 – 5,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Keyskills:
Quality ControlTransactional QualityQuality MonitoringQuality ToolsCommunication SkillsVerbal CommunicationWritten CommunicationInterpersonal Skillsvoice processinboundbpoTechnical Support
Desired Candidate Profile:
PG – Any Postgraduate
Doctorate – Doctorate Not Required
Company Profile:
Tech Mahindra Ltd.
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra’s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.