Job Description:
Designation : Delivery Head
(He/She will be handling the Microsoft Account hence need to be extra strong in technologies front)
Job Location : Hyderabad
– Deep understanding of Delivery & People management
– At least 16- 18 years of Delivery background
– From a Tier 1 organization
– Has managed a delivery set up of similar scale in his past experience ( 1000 people), have handled at least 400 to 500 people with ability to scale
– Has spent time, at least 4-5 yrs, in customer facing roles at onsite (preference)
– Revenue management has experience in managing the revenue targets of the IG
– Gross Margins sensitive and ability to improvise GM’s
– Proven experience in building teams from scratch
– Competency building should be able to streamline the hiring process based on the current trends and work towards building scale
– Has a good overall understating Microsoft Technologies
– Look for people with exposure to US Customers, some onsite stint in US
– Experience in Customer Interaction
– Experience in Financials and Operations
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Senior Management
Role:Service Delivery Leader
Keyskills:
Operations People Management Revenue Management Microsoft Technologies Customer Interaction Delivery Head
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate
Doctorate:Doctorate Not Required
Company Profile:
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