Job Description:
Title of the Position : Customer Service Executive
Reporting Relationship : Duty Manager
Area : Sales Operations
Location : HYDERABAD, India
Qualification and Experience
Education: Intermediate/Diploma/Graduate in any stream
Passport: Valid passport issued after: 01-Jan-2012
Shift Pattern
Four Working days in a week with 12 Hours Duty Pattern [Morning Shift-8 am to 8 pm (12 Hrs) & Night
Shift-8 pm to 8 am (12 Hrs)]
Remuneration: a part from salary, you will also eligible for Monthly Bus Pass & Sodexo Food Coupons
(Rs.1200 per month).
Job Responsibilities:
Achieving Sales Targets in his/her shift for assigned product category
To follow the sales plan and instructions of the Duty Manager
Help customers to select the product by explaining the products in assigned category
Assist Duty Manager in maintaining Visual Merchandising standards, inventory management & Customer service
Proactive in Customer Service and Answering the Questions from Customers and advising them as per their requirements.
Strictly follow the Compliance related aspects of the Duty Free Operations
Functional Competencies:
Preferred to have Knowledge of Retail sales operations processes
Knowledge of Selling Techniques
Preferred to possess knowledge of various retail product categories
Behavioral Competencies:
Excellent Communication skills and Etiquette
Customer Focused, highly service oriented, with a passion for selling.
Flexible to work in challenging & dynamic work environment.
Salary:INR 1,25,000 – 1,75,000 P.A
Industry:Retail / Wholesale
Functional Area:Sales , Retail , Business Development
Role Category:Corporate Sales
Role:Sales Executive/Officer
Keyskills:
Inventory Management Customer Service Operations selling techniques sales operation process Excellent communication skills voice process Customer Focused passion for selling
Desired Candidate Profile
Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Company Profile:
Global Sena Consultancy Pvt. Ltd.
Hyderabad Duty Free (hdf) is subsidiary of GMR Hyderabad International Airport
About HDFRL
Hyderabad Duty Free (HDF) is located at the International Departures and Arrivals in Rajiv Gandhi
International Airport (RGIA), Hyderabad. HDF is a 100 % subsidiary of GMR Hyderabad International
Airport Ltd (GHIAL), which also manages the operations of the airport. Founded in May 2010, HDF caters
to an annual footfall of 2.5 million passengers and has achieved turnover of $ 10 million sales for the
year 2014-15 and aims to become one of the leading duty free companies in Airport sector.
HDFRL is a travel retail organization selling products like Liquor, Tobacco, Confectionery, Perfumes,
and Destination. HDFRL is a customs bonded shop which caters to the needs of exclusively International
Passengers at Airport.
Visit us- www.hyderabaddutyfree.com
Contact Details:
Recruiter Name:Mohan Reddy Chillakuru
Email Address:srikanth.p@globalsena.com , namratha@globalsena.com