Spectrum Talent Management
Sharjah, UAE
The Role
Primary Duties and Responsibilities
1.Pleasant personality and positive attitude
2.Ability to cope with stress
3.Ability to work under pressure
4.Ability to assure good communication within his team
5.Ability to deal with the volatility of customers, supervisors and employees
6.Ability to work schedules and assign duties
7.Ability to work varied hours/days, including nights, weekends, and holidays, as needed
8.Attentive to details
9.Dynamic, resourceful and good decision maker when facing business problems
10.Excellent customer service skills
11.Excellent management and leadership skills
12.Excellent time management skills
13.Good team motivation skills
14.Knowledge about first aid procedures, fire procedures, and health and safety procedures
15.People oriented and ability to manage several teams
16.Up-to-date with the local and global industry trends
17.Update in coordination with the Operations Manager and the Executive Chef the menus and recipe costing based on the demand and financial targets
18.Prepare end-of-day reports and ensure that all cashiers accounts are balanced, and no discrepancy is reported
19.Maintain high standards of quality control and health and safety
20.Discipline employees appropriately according to policies and procedures
21.Create and maintain the employee schedule and track absenteeism
22.Supervise employee breaks and make sure all staff members are available during rush hours
23.Provide for training to ensure performance objectives are met
24.Provide leadership and team building for staff
25.Provide instruction for employees and coach them to improve learning and enhance performance
26.Handle all customer related complaints and submit a monthly report to the Operations Manager
27.Investigate and resolve food quality issues and service complaints
Requirements
University Qualifications: Bachelor’s degree or equivalent, in hotel management.
Specialist knowledge: Should have worked in big hotels or restaurants
working experience in Reputed Cafe like Star bucks / Barista/Americana will be advantageous
Only people with exposer in hotels and hospitality industry apply.
Nature and length of previous experience: 5 years’ experience with strong F&B and coffee shops background
Soft Skills and Personality traits: Ability to deal with individuals from various and ethnic backgrounds
Teamwork
Making appropriate decisions with minimum supervision
Alertness and attention to details
Proactive approach
Stress tolerance
Language Fluency: English & Arabic (Must)
Current Location: UAE only
About the Company
Spectrum Talent Management is a Global Recruitment firm with strong capabilities in Executive Search, Global Migrations, Contract Staffing and managing complete talent supply chains.
Founded in 2008, we are a growing, yet mature service firm specializing in staffing requirements of global organizations. Our leadership and high acceptance in the market is evident by the phenomenal growth that we have demonstrated in just few years of our inception. From permanent hiring to flexi staffing, payroll management to RPO, the orbit of the value add that we provide our customers with, has always evolved and diversified from time to time, thereby letting us with all the more reasons to be on the preferred choice of our customers for their most crucial talent related requirements.