San Francisco: Microsoft on Saturday paused the roll-out of its “Windows 10 October 2018” update after several users complained that installing the update has been wiping off their data.
“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” Microsoft posted on its Support page.
Users who have manually downloaded the update have been advised to not “install it and wait until new media is available”.
Microsoft has also provided links for people to contact the company through.
“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.
Earlier, some users complained that the update wiped out their profiles, including documents and photos.
An alarming number of users took to social media forums and Microsoft’s own support website to complain about the serious issue.
Since Microsoft had not started automatically pushing this latest update out, only people who visited “Windows Update” manually and checked for updates installed the latest software version.
“Last night I updated Windows 10 and it all went smoothly, but then I find that all my files in Documents are deleted. This included many crucial documents and financial info,” read a user-complaint on the Microsoft support page.
After its “Windows 10 April 2018” update, the tech giant in September had announced a refreshed “Windows 10 October 2018 Update” with new features and enhancements for over 700 million devices running Windows 10.
The Wondows 10 update rolled out globally on October 2.