Manager – Operational Training In Hyderabad

Job Description:

Job Responsibilities :

Developing Learning Solutions:

– Applies industry best practices and leading edge thinking to learning programs, e. g. simulations, games
– Shares knowledge or integrates the latest learning approaches and models into design of interventions for improving effectiveness of the learning solutions
– Understands the strategic development drivers of a designated group and translates that into development opportunities in the long/ short term for the group/ individuals
– Diagnoses the root causes for the gaps and prioritizes development activities that will result in the highest impact

Training Delivery:

– Understands the needs of the different participants and frames the training structure accordingly
– Actively balances conflicting interests of participant group and addresses them while facilitating the training.
– Delivers Communication/ Behavioral Trainings as designated
– Works with the TD operations team effectively to manage schedules, attendance for the trainings
– Offers suggestions for tool improvement as required

Training Program Management:

– Responsible for the overall execution of the TNI, content development and training delivery for the designated Group
– Proactively calls out the associated risks, dependencies and the risk mitigation plan

Strategic Project Management:

– Understands and articulates the purpose, objective and deliverables of the project
– Creates and manages high level plans with milestones, risks and dependencies
– Proactively calls out the associated risks, dependencies and the risk mitigation plan
– Provides visibility to the critical stakeholders with respect to the overall plan, schedules, progress, risks and contingency plans.

Relationship Management:

– Building effective working relationships with all internal customers and external training vendors.
– Regular Interaction with Global L&D SPOCs and trainers
– Interact with internal customers to schedule and implement training sessions

Adoption of Training Interventions:

– Articulates measures of success and interventions to sustain behavior transfer
– Suggests course correction / alternatives to improve adoption as required

Salary: Not Disclosed by Recruiter
Industry: Pharma / Biotech / Clinical Research
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Employment Type: Permanent Job, Full Time


Manager – Operational Training

Desired Candidate Profile:

Required Skill Set :

– Total work experience of 8- 9 Years, with at least 6- 7 years in Process/ Product Training
– Excellent communication skills, both written and verbal
– Stakeholder Management for internal and external stakeholders
– Time Management, prioritization and organization
– Adaptability for a rapidly changing environment and requirements
– Mentoring for team members
– Working independently and in a team environment
– Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook
– Graduation Degree in any discipline
– Six Sigma project experience in training / operations
– Ability to Prepare Training Scorecards, MIS and Dashboards

Company Profile:

Optum, a UnitedHealth Group Company
Careers at Optum If you”re going to change careers, why not look for an employer that”s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we”re driving innovation and change all over the world. That”s creating opportunity right here in India for people with energy, passion and a focus on quality. We”re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you. As part of UnitedHealth Group, a Fortune 6 company, Optum is a leading health services and technology company dedicated to helping make the health system work better for everyone. With more than 115, 000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care. This work takes all of your commitment, skills, passion and energy. It”s hard to become #1 and even harder to stay in the lead. That”s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at Optum: workatoptum. com Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ?UnitedHealth Group is a drug- free workplace. 2017 UnitedHealth Group Information Services Pvt. Ltd. All rights reserved. ?

Contact Details
Recruiter Name:HR
Contact Company:Optum, a UnitedHealth Group Company
Reference Id:714448