Job Description:
Urgently looking for Customer Support Operations (B2B retail / e-Commerce Support Operations) with 1 to 6 years – Hyderabad Location.
Job Specification:
Position: Customer Support Operations (B2B retail / e-Commerce Support Operations)
Job Location: Hyderabad
Experience : 1- 6years
Mode of Interview: In person (Once shortlisted)
Job Responsibilities:
Customer Focused and ensures to maintain a high level of Customer Satisfaction Ratings at all times.
Platform Monitoring and MIS/Reporting. Including all Technical & Operational Queries, Alerts and Notifications, supporting customers. Maintains High standards of internal and external SLAs and TATs (Tickets & Escalations).
Meets with other teams to discuss possible improvements of any kind (Platform, Business, Technology & Policies etc.), not limited to customer feedback only. Is involved in Training / Hand-holding the next levels of Customer Support Executive within the team.
Soft Skills required:
Strong Willingness to work in shifts (Global Time zones). Follow-the-sun model will be a +.
Excellent written and verbal communication skills, including fluent and proper English language usage.
Service oriented with the ability to build and maintain customer loyalty and relationships.
Good level of e-Commerce / B2B market awareness.
Flexible Positive attitude with proven experience of working in a team / with customers (Phone Calls / Chats / E-mails or face-to-face). Start-ups experience will be an added advantage.
Personal Skills required:
Be able to respond well to pressure. Think creatively and within time.
Be organized and methodical – be proactive and able to take initiatives / Fast-learner.
Start-up contributor. Be able to motivate and inspire team-work. Be able to work within a strict budget.
Computer proficiency, including MS Office, a CRM (e.g.: Salesforce.com), Support Tools & Database etc.
Must demonstrate good communication, interpersonal skills.
Note: Preferable Male and immediate joiner/Maximum 15days.
Salary:INR 1,50,000 – 4,00,000 P.A
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:
Customer Support customer service technical support customer support executive customer care executive Customer Support Operations customer support executive operations technical support operations
Desired Candidate Profile:
Please refer to the Job description above
Company Profile:
Tradeleaves India Pvt Ltd
Tradeleaves India Pvt Ltd is a US based product Development firm established in 2012 and we are into the development of
e-Commerce products.
Recruiter Name:Uma Rani
Contact Company:Tradeleaves India Pvt Ltd
Email Address:umarani.konkati@tradeleaves.com
Website:http://www.tradeleaves.com/
Telephone:9100233390