Job Description:
Key skills required for the job are: Citrix Admin (Mandatory) Citrix XenDesktop As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Minimum work experience:3 – 8 Years
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Programming & Design
Role:Software Developer
Keyskills:
Citrix Admin
Desired Candidate Profile:
“As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.”
Education-
UG: B.Tech/B.E. – Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Company Profile:
Wipro Ltd
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers
solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree
view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognized globally for its
comprehensive portfolio of services, a practitioner’s approach to delivering innovation, and an organization wide commitment to sustainability,
Wipro has a workforce of over 140,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com
Recruiter Name:synergy.updates@wipro.com
Contact Company:Wipro Limited
Website:http://careers.wipro.com
Reference Id:496769