Job Description:
Dear Candidate,
Greetings from DMSS!!
We are pleased to inform you that we have Job openings for Junior and Senior Customer Service Executives @ DMSS from 07-08-2015 between 9 am to 4 pm
Digital Minds Software Solutions Pvt. Ltd.
0 – 4 yrs Hyderabad / Secunderabad
1. Details of the Position being interviewed for:
* Employment Domain: Customer Support for Australian Client.
* Job Profile: Customer Service Executive.
* Experience:
Looking for candidates with work experience between 0-4 Years in BPO industry.
* International Calling for inbound process is must for experience candidates.
* Work timings and Shifts:
* Australian Process with 12:30 am to 09:30 am and 8:30 am to 05:30 pm
*Shifts and Week offs (Rotational monthly / Quarterly)
2. Job Description:
Interact with customers to provide and process information in response to inquires,concerns and request.
Deal directly with customers by telephone.
Direct customer inquiries to appropriate consultant.
Probe to understand customers query and direct call to appropriate department.
Obtain and evaluate all relevant information to handle product and service inquiries.
Set up new customer accounts.
Escalate/Direct requests and unresolved issues to the designated resource.
Tracking records of customer interactions.
Record details of inquiries, comments
Communicate and coordinate with internal departments.
Work Location:
Digital Minds Software Solutions Private Limited
A-Wing, 2nd Floor, Softsol Building, #4Infocity,
Beside Mindspace, Madhapur,
Hyderabad, India -500 081.
Note: Please reply to the mail with your updated resume.
For any Queries Please feel free to contact us through phone or mail.
Website: www.dmss.co.in
Contact No: 040 66 88 5668
Mobile Number: 8008448563.
Kindly refer your friends or counterparts to take the exam, if you find their profile to be suitable.
Salary: INR Remunaration is not a constraint for prospective candidates
Industry:BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:
Customer Service Customer Support Inbound Process Product Service International Bpo Voice Process
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Key Competencies:
*Interpersonal skills.
*Communication skills – verbal and written .
*Listening skills .
*Attention to detail.
*Customer service oriented.
*Adaptability .
*Self – disciplined.
*Computer skills and multi-tasking.
To focus on 100% accuracy
*Ability to work by own as well as in a team environment
Company Profile:
Digital Minds Software Solutions Pvt. Ltd.
Digital Minds Software Solutions Pvt. Ltd.
View Contact Details:
Recruiter Name:Kalpna
Address:Digital Minds Software Solutions Pvt. LtdA-Wing, 2nd Floor,#4, InfocityMadhapurHyderabad,Andhra Pradesh,India 500081
Website:http://www.dmss.co.in
Telephone:91-40-66885668