An Apple iPhone X has overheated and exploded which caught fire while it was updating to iOS 12.1. A Twitter user posted the images of the iPhone X, with the cracked glass and burn marks clearly visible. The user has claimed that when this incident happened, he was charging the phone with the company’s Lightning Cable and Wall Adapter.
The user claims he removed the charger from the phone after he noticed the phone was getting hot. However, the phone exploded and smoke started emerging after a point. The user has given this information to Apple, and the company is investigating this matter. Also, Apple has asked the user to ship the unit to them, for further investigation. The user gave this information on Twitter.
— Rocky Mohamadali (@rocky_mohamad) November 14, 2018
The burnt iPhone X is said to belong to Rahel Mohamad from Federal Way, Washington in the United States. He bought the device in January this year.
He said “The iPhone X was in process of getting updated to iOS 12.1 while it was on the charge and suddenly a dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire. When I held the phone it was very hot and I drop the phone immediately. Then it started to smoke.”
Apple has asked him to ship the phone so that the company can investigate the cause.