Job Description:
We invite Freshers and Experienced candidates with good communication skills for below role.
Current Role : Transportation Specialist Walk-in dates : 21st Aug to 26th Aug 2017 (Monday to Saturday)Timings: 10AM to 3PM
Venue: Amazon Development Centre India Private Limited, 9th and 10th Floor, Building No.9,, Raheja Mind Space,, Madhapur, Hyderabad, Telangana – 500081,India
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation details: – INR 1,73,000 to 2,80,000
Additional benefits – Transport Allowance (If applicable), Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.
A Transportation Specialist facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A Transportation Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone.
The transportation specialist acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. The transportation specialist are expected to identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities :
– Effectively communicate in a clear and professional manner at all times- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners- Effectively manage sensitive cases by reporting up the escalation matrix- Demonstrate excellent time-management skills – Maintains or exceeds targeted performance metrics – Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Qualitative Requirements:
Graduation/10 +2 in any specialization from a recognized university.Excellent communication skills (written and verbal) in English language.Ability to communicate correctly and clearly with all customersGood comprehension skills ability to clearly understand and state the issues customers presentAbility to concentrate follow customers issues without distraction to resolutionWork successfully in a team environment as well as independentlyFamiliarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerExcellent typing skillsDemonstrates an ability to successfully navigate websites Self-disciplined, detail oriented and willing to work in night shiftsTeam player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment
Salary: Not Disclosed by RecruiterIndustry: Internet / EcommerceFunctional Area: ITES, BPO, KPO, LPO, Customer Service, OperationsRole Category: VoiceRole: Associate/Senior Associate -(NonTechnical)Employment Type: Permanent Job, Full Time
Keyskills:
Customer Servicecustomer carecustomer supportcustomer care executivecustomer support executivefreherbpocall centerkpoitesccaccsnight shiftinternational call centervoicebackofficenon – voice
Desired Candidate Profile
Education:UG -Any Graduate, Graduation Not RequiredPG – Any Postgraduate, Post Graduation Not Required
Company Profile
Amazon Development Centre (India) Pvt. Ltd.Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact DetailsRecruiter Name:HRContact Company:Amazon Development Centre (India) Pvt. Ltd.Website:http://careers.amazon.in/
Contact Details
Recruiter Name:HR
Contact Company:Amazon Development Centre (India) Pvt. Ltd.
Website:http://careers.amazon.in/