Hiring For Service Advisor: Aftersales Department In Qatar

JC & Partners

The Role

To create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products; Schedule Service Appointments; Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer; Greeting the customer in a timely manner; Answer customer calls in timely Manner; Advice the customers on the care of their car and the value of maintaining their vehicles; Notify Team Leader of Incoming work; Check on the progress of repair whole day of all the Job cards created; Provides Accurate and complete written cost estimates of labour and parts; Write up customer’s vehicle problem accurately and clearly on the Job card; Contact customers if any changes in the Job card need to be done and advice those on the reason for change; Implement and maintain service marketing programs; Obtains customers signature on repairs orders and provides customer a copy of the same; Maintain high customer satisfaction; Ensure final inspection has been carried out before delivering the car to the customer; After the service of the car initiate the invoice process; Personally hand over the car to the customer and ensures the customers satisfaction is met; Explain the complete work done by the service team and also the charges for the customer; Ensure customer vehicle is clean and well serviced before the delivery of the car; Ensure the customer is well informed of any delays in the service timings and hand over of the car.


– Bachelors in Mechanical Engineering / Diploma
– Sales and Communication Skills
– MS Office & Kerridge Autoline
– Mercedes – Benz experience is a must
– At least 2 to 5 years in automotive

About the Company

“Great vision without great people is irrelevant, a Company’s growth potential is limited by its ability to attract enough of the right people” – James C. Collins in Good to Great.

As talent shortages grow more acute and online platforms are giving employees new mobility while allowing competitors to poach top performers more freely, managing people become a much higher strategic priority.

HR need to help increase revenue and productivity while lowering talent and HR costs to ensure profit margins don’t get eroded. Companies need to rethink people strategies, HR processes, organizational structures, workplace flexibility and human capital deployment.

To win the war for talent in the new era, deploying the same strategies is a sure way of losing, at JC & Partners we help Companies find total HR solutions that improves the bottom line while our diverse team remove cultural misunderstandings and inefficiencies so you can grow and expand your business more effectively by having the right talent for your business