Job Description:
Key Job responsibilities :
1. Field calls and emails from customers, peers, Telcos and inter-company organizations
2. Interface with other operations centers for escalation of alerts and resolution of issues
3. Primarily responsible for ownership and resolution of all GIN customer issues
4. Perform scheduling/coordination of all maintenances that affect the GIN backbone
5. Carry out select maintenances on the GIN backbone
6. Perform head to head testing with Telco’s to isolate trouble circuits
7. Mid-level router configurations utilizing in-house configuration tools
8. Perform mid-level troubleshooting and fault isolation on the GIN backbone network
9. Provide consultative and technical support to all related parties
10. Escalation of select customer issues to the Customer Engineering group
11. Generation of reports based on Siebel tickets
12. Mentoring and knowledge sharing with NA’s
13. Performs other duties as assigned by Supervisor / Manager
Mandatory Skills:
1. Degree in a related discipline with preferable 2 years similar experience
2. Good knowledge in TCP/IP, LAN/WAN topologies
3. Familiarity and working knowledge of the following: BGP, OSPF/IS-IS,MPLS
4. Knowledge in Unix/Solaris, DNS, POP/SMTP
5. Had Cisco and Juniper router experience.
6. Telco experience with T1,T3, DS3, Optical Circuits up to and including OC192, GigE and 10 GigE
7. Qualification in JNCIA/JNCIP/CCNA/CCNP Level 1-2, will be highly desirable
8. Able to work on shift
9. Those who possess lesser experience and knowledge but willing to learn will be considered
Desired skill:
CCNA or equivalent
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:IT Software – Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Network Administrator
Keyskills:
Networking CCNA CCNP JNCIA Bgp Juniper OSPF WAN Cisco LAN
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Please refer to the Job description above
Company Profile:
Emerio Technologies Pvt Ltd
Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organisations achieve consistent quality and operational cost reductions through optimised service delivery models and process improvements. Emerio offers cutting edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing. Since our inception in 1997, some of the world’s leading companies across industry verticals have leveraged Emerio’s globally networked delivery model to maximise their returns. Our track record of successful deliveries has been the single pivotal factor for our growth � reflected in our customer retention track record. Headquartered in Singapore, Emerio is spread across 13 countries and employs over 1500 IT Professionals.
Contact Details:
Recruiter Name:Careers.in@emeriocorp.com
Contact Company:Emerio Technologies Pvt Ltd
Website:http://www.emeriocorp.com