Job Description:
This job role requires candidates to provide IT support services related to troubleshooting of basic hardware, software and managing assets and procurement activities.
Receive and record technical, application and/or asset related support calls from end users
Assists with the provisioning and deployment of hardware and software to end users
Manage service requests, software installations, new computer setups, upgrades etc.
Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets.
Oversee and coordinate with all IT department support service providers for hardware and software procurements and renewals
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.)
Managing software usage and license tracking
Create monthly scorecard reports on vendor performance and adherence to SLA metrics, Ability to communicate well with internal and external contacts.
Review and maintain records for all contracts entered into with technology vendors
Salary: Not Disclosed by Recruiter
Industry: Legal
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Fresher
Role: Fresher
Keyskills:
IT HelpdeskVendor ManagementApplication Support
Desired Profile:
Attention to details
Ability to work under time pressure to meet deadlines, while maintaining a positive attitude
Excellent organization skills
Knowledge in Windows Operating Systems
Good working knowledge of Windows, MS Office 2010, 2013 & internet technologies
Ability to handle basic network, hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely
Ability to multi-task with many deliverables and requests
Good Negotiation skills
Good excel Knowledge
Education:UG -Any Graduate – Any Specialization, Diploma – Any Specialization
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Doctorate Not Required
Company Profile:
QuisLex is an award-winning managed legal services provider specializing in executing complex document review, contract management, and compliance projects for leading corporations and law firms throughout the world.
The company’s expertise in providing these benefits has been acknowledged by both clients and the legal industry at large, including being recognized by Chambers & Partners as a Band 1 legal outsourcing provider, New York Law Journal as both a top LPO and top managed document review provider, and IACCM as its “Outstanding Service Provider” for contract management solutions.
Since its founding in 2004, QuisLex has been a pioneer in the offshore legal services industry. With more than 1,100 fulltime attorneys, process experts, technologists, statisticians and linguists, QuisLex continues that tradition today by delivering solutions that reduce costs, mitigate risks, and enhance quality to positively impact the practice of Law. Our transnational character, reach and resources, expertise, proprietary technology and acumen have made us grow and capable of thinking differently and delivering more than the obvious, effectively as the Strong linkages with academia, workplace professionalism, in-house training and learning have helped us build a strong foundation. As our intellectual horizons enlarged to better fit and address the opportunities of legal support services, we are growing in several areas. Our work has spanned into a range of activities customized to satisfy the specific requirements of our clients. We are driven by our passion for quality and our commitment to our clients. We strictly enforce the confidential perspective of our work leaving no room for error. This drive has catapulted us to the top 10 most trusted legal support service companies from India. Through constant innovation and a people-first attitude, we strive to assume leadership position in all our business ventures. Visit us at www.QuisLex.com to know more about us
Contact Details
Recruiter Name:Team HR
Contact Company:Quislex Legal Services Pvt Ltd
Telephone:91-40-40221111
Address :2nd Floor, DHFLVC Silicon Towers, Madhapur Road,, Kondapur,, Hyderabad,Telangana,India
Reference Id:IT-Help Desk
Website:http://www.quislex.com