Head Communications & Change, NBS India

Novartis Healthcare Pvt. Ltd.

10 – 15 yrs Hyderabad / Secunderabad

Job Description:

Develop and implement an integrated Internal Communications & Change Management strategy for NBS in India, including the local NGSC, in partnership with Global Communications & Change Management
Oversee all site service communications targeted to NBS/ NGSC and xDivisional associates at the Indian sites, including channel and news flow management
Plan and execute all NBS employee communications in partnership with the Site Management Board, the NBS Country and NGSC Boards
Drive Executive communications for NBS/NGSC leaders and xDivisional as appropriate Provide and develop all external messaging representing NBS in all IR and PR areas in close collaboration with the Head of Global Communications& Change Management
Provide counsel and thought-leadership on strategic communications plans, messaging and select delivery channels for NBS related projects in India
Develop key messages and positioning platforms for NBS/NGSC leadership within the context of NBS and Group positioning and in compliance with Novartis Group guidelines and policies (brand, communications etc.)
Support the development of a customer service culture among all NBS associate populations across all sites in partnership with the Domains and NBS quality of service programs
Leverage and localize global customer service communications programs with a focus on the services provided in country
Drive customer communications programs based on customer segmentation/ stakeholder mappings to drive understanding and alignment with new operating model at all Indian locations, including the NGSC
Participate in local Change events/ platforms, and provide Change Communications plans to contribute to the achievement of the NBS and NGSC business objectives
Represent NBS Communications & Change Management in local Novartis Country Communications boards
Create content for local and global publication of news and continuously communicate on local NBS and NGSC services to drive demand and visibility, recognition and alignment
Coordinate, collaborate and integrate Communications & Change Management plans and activities with NBS Global Communications & Change Management and Group Communications plans, and comply with Company policies
Contribute to issue preparedness and management; work with appropriate functions to implement (e.g. local Group Communications and NEM teams, NBS Global Communications & Change Management)

Salary: Not Disclosed by Recruiter
Industry:Pharma / Biotech / Clinical Research
Functional Area:Marketing , Advertising , MR , PR , Media Planning
Role Category:Senior Management
Role:Head/VP/GM-Public Relations/Corporate Communication


Customer Service Site Management Change Management Communications Communications Head Internal Communication Employee engagement PR

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:MBA/PGDM – Any Specialization
Doctorate:Doctorate Not Required

Company Profile:

Novartis Healthcare Pvt. Ltd.
A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented and performance driven people. All of which makes us one of the most rewarding employers in our field.

Recruiter Name:HR
Reference Id:175354BR