Job Description
Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member
Develop trends by monitoring and analysing incoming calls, problems and support requests
Salary:INR 1,00,000 – 2,00,000 P.A
Industry:IT-Hardware & Networking
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Keyskills
Desktop & Windows Support Hardware & Networking Engineer desktop engineer desktop support engineer field support engineer
Desired Candidate Profile
Education-
UG: Diploma – Any Specialization, B.Sc – Any Specialization, Any Graduate – Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Interview Venue :
CMC Limited (A TATA Enterprise)
A-61/A, 2nd Floor, Sector – 63
Noida, Near Fortis Hospital, UP – 201301
Date : 27th August 2015 ; Thursday
Timing : 9:00 A.M. to 3:00 P.M.
Qualification : 12th / B.Sc./ B.A./ B.Com./ BCA
Experience : Minimum 2 year in IT Infrastructure services
Job Profile : Desktop & Windows Support Engineer – Field Support Engineer
Company Profile:
CMC Ltd. (A TATA Enterprise)
CMC Ltd (A Tata Enterprise) Multinational company with 18 offices in India and operating on more than 500 resident and non-resident locations in India. CMC Ltd is implementing cutting-edge & challenging projects for our preferred clients and provides ample opportunity for learning and career growth.
View Contact Details:
Recruiter Name:Arun Kumar Sharma
Address:A-61 A, Second Floor,sector 63,NoidaNOIDA,Uttar Pradesh,India 201301
Telephone:91-120-6181000
Reference Id:Field Support Engineer