Hyderabad, January 11: To provide quick response to customers’ grievances, the Regional Transport Authority (RTA) had introduced an online grievance mechanism system last year. If the numbers given by RTA officials is anything to go by then we can think that there has been a good response to the online grievance reporting and redress mechanism.
B Venkateshwarlu, joint commissioner, RTA told Express they had received as many as 845 complaints from all five zonal RTO offices. He added that at least 810 problems were solved and 32 grievances were pending for solution. “Most of them relate to non-receipt of driving licences, registration certificates and transfer of ownership.
Citizens are requested to make use of the facility to get quick redress,” said Venkateshwarlu.
“Once a customer submits his complaint, an application number is generated and forwarded to the concerned authority through SMS under intimation to the applicant. The first level authority, the concerned RTO will attend to the said grievance. Action taken within seven days would be informed to the applicant through SMS otherwise it will be escalated to the next higher authority for necessary action. The applicant can view the status of report on the website,’’ Venkateshwarlu said.
The Transport department has been offering this facility since September last year for ensuring transparent citizen services. Citizens can file grievances either by using toll-free numbers 1100 (BSNL) or 18004251110 or logging onto: www.aptransport.org.
—Agencies