Genapct Hiring for International Tech-support Voice

0 – 5 YearsHyderabad / SecunderabadINR 1,75,000 – 3,00,000 P.A. Incentive + Bonus
Job Description

Genapct Hiring for International Tech-Support Voice Process

Interview Date: 25th To 30th July

Interview Time: 11 am To 3 pm
Job Description For International Tech-Support Voice Process
Positions Process Associate / Process Developer – Technical Support
Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills – Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Above all take full ownership of the Incident from Creation to Closure

Technical Skills:

1. Basic Networking
2. Win NT/2000
3. MS Office 2007, 2010
4. IE6 & IE8
5. OS Win XP, Win7
6. Outlook 2007, 2010
7. PC/Laptop/Handheld/Printers

Qualifications Required :
The Candidate should be a Graduate (BSc, BA, BCom,MA) with Good acumen Knowledge on Windows XP / 7, MS Office 2007 / 2010, IE 6/8, Outlook 2007/2010, Networking Concepts , Technical certifications would be an added advantage
The candidate should have excellent command over English – fluency in spoken English and good written English, customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
Fresher Can Also Apply with excellent communication skill.
Work Location : Anitha
Shift Timing : US Shift ( 6pm To 6am )

Interview Venue: Genpact Uppal office, Beside Hero showroom, Opp: NGRI (Hanuman
temple), Habsiguda, Uppal
NOTE : For WALK-IN Candidates, mention “Anitha” on top of your resume’s as reference. Do carry 1 government ID proof while coming for an interview. (MANDATE )

Interested candidates Kindly Contact.


Thanks & Regards

Salary: INR 1,75,000 – 3,00,000 P.A. Incentive + Bonus
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)

US ShiftVoice ProcessOutlookTechnical SupportCustomer ServiceTsoWindows TroubleshootingActive directoryService deskResolving outlookTseL1 service deskl1 helpdesk

Desired Profile

Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.

Contact Details:
Recruiter Name:Anitha
Contact Company:GENPACT INDIA