Ernst & Young
Dubai, UAE
The Role
The MENA Experience Management team has an exciting opportunity for an Experienced Management Resourcing Associate join the Advisory team, one of four Service Lines within our structure at EY.
The Experience Management Team is at the front line of the business dealing with multiple stakeholders to translate the needs of engagement leaders, staffing the firm’s client facing and project work with the appropriate team. Key drivers in the decision making process are the commercials of an engagement, skills required and development of our people. Owing to the varied nature of the role, core strengths lie within a ‘softer’ skills set orientated towards conversations, impact and negotiation. At the same time knowledge of the firm’s financial drivers, engagement economics and operational excellence enhance the ability to make insightful, timely decisions which balance occasionally conflicting demands.
This position will be based in Abu Dhabi.
Purpose:
To work as part of the Experience Management team to match resource supply with demand, and consequently drive optimum utilisation across the business.
Responsibilities – Overseeing staffing and operations for competency groups:
•Work with MENA Experience Management team leads to improve resourcing function to shift focus from regional/ geographical localities to a competency framework.
•Help develop the function, its offerings, reports and quality of service to provide a best in class, business partner solution to the business
•Add value by understanding back-log, pipeline, demand planning, constraints (local holidays, annual leave, L&D) and skills gaps by providing commercial, timely and practical solutions.
•Proactive liaison with all stakeholders including Competency and Sector leads to ensure their engagement, support and advocacy with resourcing and its focus.
•Regularly meet stakeholders, partners, directors and managers – to understand client requirements and the wider needs of the business and facilitate effective pro-active resourcing
•Challenge poor behaviours whilst ensuring individual remains engaged with resourcing
•Understand the performance and commercial results of business areas and influence through strategic resourcing. Proactively make decisions on conflicting demands (e.g. which might lead to swapping people around in existing jobs), liaising with senior stakeholders and other members of the team (Resource Coordinators, Senior RM) as required
•Review activity levels of new joiners to ensure optimal utilisation as efficiently as possible sharing issues and potential solutions with HR and Recruitment as needed.
•Proactive and early Involvement in recruitment decisions. Provide feedback and input in recruitment plans providing business context and/or challenge as needed
Requirements
•Oversee job allocation and acquire knowledge of individual skills, experiences and personal / professional aspirations ensuring this is applied to resourcing decisions.
•Understand and anticipate future projects and their needs through attendance at pipeline meetings, ABD updates and “Interaction” – including visibility of clients strategically important to the local office
•Deliver against resourcing KPIs in a pragmatic approach ensuring broader indicators are met whilst flexing where needed to reflect different situations.
•Contribution to MENA Advisory achieving budgeted utilisation
•Requests are actioned and resources proposed within 5 days
•Actual vs. forecast variances in E2C are minimised (within x%)
•Escalate Missing Timesheets as appropriate
•Monitor and report staff CVs are continuously updated
•Monitor time charging to ensure codes opened in a timely manner
•Manage resource Senior Consultant and central teams’ service quality to deliver on agreed resourcing plans for business area and ensure out-put is value-add and of appropriate quality. Advocate MENA Advisory resourcing strategy to ensure the team engage and contribute to its success.
•Ensure all work produced by team is of the requisite standard and in line with resourcing strategy before it is submitted to Head of MENA Experience Management team and/or stakeholders
Experience, Qualification and Personal Qualities:
•Ability to work under pressure, to tight deadlines, and to prioritise competing demands effectively.
•Organised with good time management skills
•Strong business acumen and financial awareness
•Confident and resilient to deal with challenges from partners and managers in the business;
•Sound influencing and interpersonal skills
•Good understanding of professional services firm, ideally having worked in this environment already
•Degree standard or equivalent
Who we are
With so many offerings, you have the opportunity to develop your career through a broad scope of projects, mentoring, and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Does this sound interesting to you? Well this is just the beginning! Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
About the Company
EY is a global leader in assurance, tax, transactions and advisory services. Our 167,000 people are united by our shared values, which inspire our people worldwide and guide them to do the right thing, and our commitment to quality, which is embedded in who we are and everything we do.
EY is committed to doing its part in building a better working world for our people, for our clients and for our communities.